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Terms and Conditions

Terms and Conditions

 By accessing, browsing and/or using this site, you acknowledge that you have read, understood and agree to be bound by these regulations and to comply with all applicable laws and regulations. If you do not agree to these terms, then please do not use this site. We may change or amend these terms and conditions as and when necessary, for which we reserve the right to do so; such changes are effective as soon as they are visible on the site. We therefore recommend that you check the terms and conditions posted on the website regularly.

  

Ordering

 When placing an order you agree that all information provided by you is accurate and complete.

 

When you place your order over the website we will send a confirmation email which will detail the products ordered, payment method, and cost (including VAT.) You must check that all the details on this confirmation email are correct.

  

When you place an order with us it will be accepted when we have successfully received payment from you. If we do not receive full payment then the order will not be confirmed or dispatched until the balance has been completed.

  

We reserve the right to decline any order. If your order has been declined, we will contact you to advise the reason why.

  

By placing an order for any item you are declaring that you are 18 years of age or over. These items must be used responsibly and appropriately.

 

Pricing

All prices are displayed on our website in Great British Pounds (GBP/£) and are inclusive of VAT where applicable.

All of our products displayed are subject to availability;we reserve the right to adjust prices and offers at any time at our discretion before. We always strive to ensure that prices displayed are consistently up-to-date and correct, but very occasionally errors may occur. If this should happen we will correct the price, inform you immediately and ask you to confirm whether you still wish to purchase the goods at the correct price; we are not obliged to supply goods at the incorrectly displayed price.

Payments

 We accept all major Credit/Debit cards; unfortunately you are unable to pay in any other way via our online store. All payments are sent and received through the website which is encrypted via SSL and taken via a secure SagePay payment gateway.

We must receive full payment of the price of the goods before we can accept any order.

All credit and debit cardholders are subject to validation checks and authorisation by their card issuer, if the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or order cancellation.

Delivery

 Please allow 2-3 weeks for your order to be processed, once your order is complete it will be delivered to your relevant Club House, for you to collect, alternatively by pre-arrangement only you can collect from our office address.

 Returns

As all products are personalised, we are unable to offer the option to return garments, unless they are faulty. Any items perceived as faulty will need to be validated first by Chiltern Leisure Ltd.

  

If you have received a faulty item?

  If you think the item you received is faulty, please contact by email admin@chiltern-leisure.co.uk. We will then advise on how to proceed. Please include as many details as possible about the fault.

 Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.

 If you have received an incorrect item on your order? 

 If you have received an incorrect item in your order, please contact our customer us at admin@chiltern-leisure.co.uk. We will then advise on how to proceed. Please include as many details as possible about the error.

 If you have an Item missing from your delivery?

 Regrettably mistakes can happen. Sometimes we don’t send everything you’ve ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.

 If the packing note states an item should be in your parcel but it is not, please contact us at admin@chiltern-leisure.co.uk , we will try to rectify the mistake as quickly as possible.

 

Privacy Policy

webshop.chiltern-leisure.co.uk takes your privacy seriously and treats all your personal information as confidential.

 

You’re Information

We will only use information about you in accordance with this Privacy Policy. By using our site or blog, you consent to such processing.

Any information that you provide to us is used solely to verify your order and process your payment. We do not pass on your contact information to any other company. We may from time to time use your contact details to inform you of any special offers or new products that become available

Information Collected 

When setting up an account, you will be asked to provide us with your name, billing address and delivery address details, your email address, telephone number and a password. We will also require your credit/debit card details, when you are placing an order.

We may obtain information about your usage of our site to help us develop and improve it further.

The handling and collecting of any personal information is processed in accordance with UK law.

What do we use your information for?

 We use your information for the following purposes: 

  • To serve website content to you
  • To handle orders, deliver products, process payments and refunds and provide statements
  • To communicate with you about your orders
  • To update our records and generally maintain your account with us
  • If you contact us, we may keep a record of that correspondence and your contact details
  • For our statistical or survey purposes to improve our site and blog and our services to you.
  • To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf
  • To contact you by email, post, or telephone, to ask you for feedback and comments on our services

Disclosure of your information

We may disclose your personal information to carefully selected service providers and agents who operate elements of our web site service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution and business partners who provide delivery fulfilment services.

 

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

 In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

 

We may also disclose your personal information to our subsidiaries and affiliated companies and any successors in title to our business.

 

We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider.

 

If you believe your details are incorrect you can amend your details by logging onto your ‘My Account’ on our site.

 

Protecting your information

Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.

 

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

 

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us at admin@chiltern-leisure.co.uk.

 

Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag.

 

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our site may be affected and you will be unable to purchase products from our site.

 

Third Party Services

We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.

 

Contact

 If you have any questions, comments or requests regarding this Privacy Policy, we will be happy to answer them please email us at – admin@chiltern-leisure.co.uk

 

General Company Information

Our trading name is: Chiltern Leisure Ltd 

 

Office address is:

Chilworth Court, London Road, Milton Common, Thame, Oxfordshire OX9 2JY

Company Registration number is: 6567836 (Registered in England). 

Registered address is: Robert House, 19 Station Road, Chinnor, Oxfordshire, OX9 4P.

These terms and conditions do not affect your legal or statutory rights.