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Privacy Policy

Privacy Policy

webshop.chiltern-leisure.co.uk takes your privacy seriously and treats all your personal information as confidential.

 You’re Information

We will only use information about you in accordance with this Privacy Policy. By using our site or blog, you consent to such processing.

Any information that you provide to us is used solely to verify your order and process your payment. We do not pass on your contact information to any other company. We may from time to time use your contact details to inform you of any special offers or new products that become available

Information Collected 

When setting up an account, you will be asked to provide us with your name, billing address and delivery address details, your email address, telephone number and a password. We will also require your credit/debit card details, when you are placing an order.

We may obtain information about your usage of our site to help us develop and improve it further.

What do we use your information for?

We use your information for the following purposes: 

  • To serve website content to you
  • To handle orders, deliver products, process payments and refunds and provide statements
  • To communicate with you about your orders
  • To update our records and generally maintain your account with us
  • If you contact us, we may keep a record of that correspondence and your contact details
  • For our statistical or survey purposes to improve our site and blog and our services to you.
  • To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf
  • To contact you by email, post, or telephone, to ask you for feedback and comments on our services

Disclosure of your information

We may disclose your personal information to carefully selected service providers and agents who operate elements of our web site service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution and business partners who provide delivery fulfilment services.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

We may also disclose your personal information to our subsidiaries and affiliated companies and any successors in title to our business.

We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider.

If you believe your details are incorrect you can amend your details by logging onto your ‘My Account’ on our site.

 Protecting your information

Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

The handling and collecting of any personal information is processed in accordance with UK law.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us at admin@chiltern-leisure.co.uk.

 Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag.

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our site may be affected and you will be unable to purchase products from our site.

 Third Party Services

We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.

 Contact

 If you have any questions, comments or requests regarding this Privacy Policy, we will be happy to answer them please email us at – admin@chiltern-leisure.co.uk