Please allow 2-3 weeks for your order to be processed, once your order is complete it will be delivered to your relevant Club House, for you to collect, alternatively by pre-arrangement only you can collect from our office address.
As all products are personalised, we are unable to offer the option to return garments, unless they are faulty. Any items perceived as faulty will need to be validated first by Chiltern Leisure Ltd.
If you have received a faulty item?
If you think the item you received is faulty, please contact by email email@example.com. We will then advise on how to proceed. Please include as many details as possible about the fault.
Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.
If you have received an incorrect item on my order?
If you have received an incorrect item in your order, please contact our customer us at firstname.lastname@example.org. We will then advise on how to proceed. Please include as many details as possible about the error.
I have an Item missing from my delivery?
Regrettably mistakes can happen. Sometimes we don’t send everything you’ve ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.
If the packing note states an item should be in your parcel but it is not, please contact us at email@example.com , we will try to rectify the mistake as quickly as possible.